1. Swedish Shop

  • The company is based in Palma. The company’s postal address is Carrer del Baró de Santa Maria del Sepulcre, 9a, 07012 Palma, Illes Balears.
  • If you wish to get in touch with us, please send an email to info@swedishshop.es with your case and your contact details and we will get back to you shortly.

2. Ordering

  • Once you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all the details about the products, price, billing and delivery address.
  • If there is any error in the order confirmation, please contact us immediately by e-mail to info@swedishshop.es.

3. Delivery

  • Our normal delivery times are 4-6 days. NOTE! Orders placed on weekends will be shipped the following Monday at the earliest.
  • In the event of a delay in delivery (without us having notified you of a longer delivery time), please contact us at the following e-mail address: info@swedishshop.es.

4. Prices

  • All prices in the shop are quoted in EUR and all prices are inclusive of VAT (unless otherwise stated).
  • We reserve the right to change prices due to price changes from suppliers, misprints in the price list as well as inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

5. Right of withdrawal

  • When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the date you have received an item that you have ordered.

5.1 When exercising your right of withdrawal:

    • You must notify us that you regret your decision. The notice should be sent to us at info@swedishshop.es. Your notice must clearly state your name, address, email address, order number and the goods being returned.
    • You should return the products to us immediately and at the latest within 14 days of the withdrawal notice.
    • You are responsible for the return freight, delivery and condition of the products upon return, the products should therefore be sent well packed and in the original packaging.
    • We reserve the right to deduct from the amount of the refund an amount equal to the depreciation in value compared to the original value of the product when used or damaged.

5.2 The right of withdrawal does not apply to:

    • Products that have been sealed for health or hygiene reasons and where the seal has been broken by you.
      products which have the character of a sealed sound or image recording and where the seal has been broken by you
    • Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.
    • Services that have been completed and where you have expressly consented to the commencement of the service without the right of withdrawal.
    • Goods that can deteriorate quickly, such as food.
    • Loose issues of newspapers or magazines.

For more on the legal right of withdrawal, see here.

6. Complaints and grievances

  • We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to remedy the defect free of charge.
  • You must always contact us for approval before returning a defective item.
  • The complaint must be sent immediately after the defect has been discovered.

6.1 How do you go about making a complaint?

    • Any error or defect should always be reported to info@swedishshop.es stating your name, address, e-mail address, order number and a description of the error.
    • If we are unable to rectify the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We will pay the return freight for accepted complaints.
    • We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. In case of complaints we follow the guidelines of the Swedish Complaints Board, see arn.se.

7. Limitation of liability

  • We take no responsibility for indirect damages that may occur due to the product.
  • We accept no responsibility for delays/failures due to circumstances beyond our control (Force Majeure). These circumstances may include, for example, labour disputes, fire, war, governmental decisions, reduced or non-delivery from the supplier.
  • Furthermore, no responsibility is taken for any changes to the products/product characteristics as modified by the respective supplier and other factors beyond our control.

8. Product information

  • We reserve the right to make any typographical errors on this website as well as final sale of products. We do not guarantee that the images represent the exact appearance of the products as some colour difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.

9. Information om kakor

  • According to the Electronic Information Act, visitors to a website must be informed for privacy purposes that cookies are being used. The information in the cookie can be used to track a user’s browsing. A cookie is a small text file that the website you are visiting asks to be stored on your computer in order to provide access to various functions. It is possible to set your browser to automatically refuse cookies. More information can be found on the Post and Telecom Authority’s website.

10. Personal data

  • By shopping at Swedish Shop, you accept our data protection policy and our processing of your personal data. We care about your privacy and do not collect more information than necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
  • Swedish Shop is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to process your order and in those cases where you have requested newsletters or promotional offers – in order to tailor marketing to your individual needs.
  • The information below is a summary of how we, in accordance with dataskyddsförordningen (GDPR) stores and processes your data.
    • 10.1 What is personal data?
      Personal data is any information that can be directly or indirectly attributed to a natural person.
    • 10.2 What data do we store?
      In order to process your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
      Your data is stored as long as we have a legal basis to process your data, for example to fulfil the contract between us or to comply with a legal obligation under, for example, the Accounting Act.
    • 10.3 Legal basis
      In connection with a purchase, your personal data is processed in order to fulfil the contract with you. Marketing, promotions and similar mailings are carried out with your consent.
    • 10.4 What data is shared and for what purpose?
    • 10.4.1 Payment provider
      When completing a purchase, information is shared with our payment provider. What is stored is first name, last name, address, email address and telephone number. If you choose to pay by invoice, your personal identity number is also stored with the payment provider. The information is stored in order to complete the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: Visa & Mastercard via Stripe.
    • 10.4.2 Freight companies
      In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification purposes.
      The shipping companies we work with are: Correos.
    • 10.4.3 Newsletters
      If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is in order to keep you updated with information and offers for marketing purposes.
      We use Mailchimp to send out newsletters.
    • 10.5 Right of access
      You have the right to obtain extracts of any information held about you by us. Extracts are provided electronically in a readable format.
    • 10.6 Right to rectification
      You have the right to ask us to update inaccurate information or to supplement information that is inaccurate.
    • 10.7 The right to be forgotten
      You may at any time request the deletion of data relating to you. There are few exceptions to the right to erasure, such as if it is to be retained because we need to comply with a legal obligation (for example, under the Accountancy Act).
    • 10.8 Responsible for data protection
      Swedish Shop is responsible for the storage and processing of personal data in the online shop and ensures that the rules are followed.
    • 10.9 How we protect your personal data
      We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal data and passwords.
      We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB, based in Helsingborg.

11. Amendments to the General Terms and Conditions

  • We reserve the right to make changes to the Terms at any time. Changes to the Terms will be published online on the Website. The amended terms and conditions will be deemed to have been accepted upon placing an order or visiting the website.

12. Disputes and choice of law

  • In the event that a dispute cannot be resolved by agreement between the company’s customer service and the customer, you as a customer can turn to the Swedish Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be made online via the European Commission’s dispute mediation platform, see http://ec.europa.eu/consumers/odr
  • In the event of a dispute, we follow the decision of the ARN or equivalent dispute resolution body.
  • Any dispute concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.